General Terms and Conditions of the company Landgasthof | Café Gut Ahe - Online booking
With the Consumer Dispute Resolution Act (VSBG), which came into force at the beginning of the year, hotels that offer the possibility of online booking on their website are obliged to provide information in the imprint about online dispute resolution in consumer matters (ODR Regulation).
The following link will take you to the European Commission's online dispute resolution platform:
Landgasthof | Café Gut Ahe does not participate in voluntary dispute resolution proceedings before a consumer arbitration board. Nevertheless, we are obliged to provide you with the contact details of the competent body: https://ec.europa.eu/consumers
General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Str. 8, 77694 Kehl, Telephone: +49 785179579 40, Fax: +49 7851 79579 41 Internet: https://ec.europa.eu/consumers E-Mail:
- Conclusion of the guest accommodation contract
1.1 The basis of the host's offer and the guest's booking is the description of the accommodation and the supplementary information in the booking basis (e.g. location description, classification explanation) insofar as these are available to the guest at the time of booking.
1.2 The Host points out that, in accordance with the statutory provisions (Section 312g (2) sentence 1 no. 9 BGB), there is no right of revocation for guest accommodation contracts concluded by distance selling (letters, catalogs, telephone calls, telecopies, e-mails, messages sent via mobile phone service (SMS) as well as broadcasting and telemedia), but only the statutory provisions on the non-use of rental services (Section 537 BGB) apply (see also Section 3 of these Guest Accommodation Terms and Conditions). However, there is a right of revocation if the guest accommodation contract was concluded outside of business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted at the prior request of the consumer; in the latter case, there is also no right of revocation.
1.3 By clicking on the "Reserve" button, the Guest makes a binding offer to the Host to conclude the accommodation contract. The guest will receive immediate electronic confirmation of receipt of his/her booking.
1.4 The transmission of the contract offer by pressing the "Reserve" button does not constitute a claim by the guest to the conclusion of a guest accommodation contract in accordance with his booking details. Rather, the host is free to decide whether or not to accept the guest's contractual offer. The contract is concluded upon receipt of the host's booking confirmation by the guest.
1.5 If the booking confirmation is made immediately after the guest has made the booking by pressing the "Reserve" button by displaying it on the screen (booking in real time), the guest accommodation contract is concluded upon receipt and display of this booking confirmation by the guest on the screen, without the need for an interim notification of receipt of his booking. In this case, the guest is offered the option of saving and printing the booking confirmation. However, the binding nature of the guest accommodation contract is not dependent on the guest using these options for saving or printing.
- Arrival and departure
2.1 Unless otherwise expressly agreed in individual cases, it is not possible to move into the accommodation before 2 p.m. and the guest must arrive by 6 p.m. at the latest.
2.2 The following applies to later arrivals:
- (a) The guest is obliged to notify the host by 6:00 p.m. at the latest or at the agreed time of arrival if he/she arrives late or does not wish to move into the booked accommodation until the following day in the case of stays lasting several days.
- b) If no notification is made in due time, the host is entitled to book the accommodation elsewhere. For the period of non-occupancy, the provisions on withdrawal or non-arrival of the guest in these guest accommodation conditions apply accordingly.
- c) For occupancy periods in which the guest does not make use of the accommodation due to late arrival, the provisions on withdrawal or non-arrival of the guest in these terms and conditions of accommodation shall apply accordingly. The guest shall not be required to make any payments to the host for such periods of occupancy if the host is contractually or legally responsible for the reasons for the late arrival or non-occupancy.
2.3 The guest's accommodation must be vacated at the agreed time, without special agreement at the latest by 11:00 a.m. on the day of departure. If the accommodation is not vacated on time, the Host may demand a corresponding additional fee. The host reserves the right to claim further damages. The guest shall only be entitled to use the facilities of the accommodation after 11:00 a.m. on the day of departure if the host has given general instructions to this effect or if an agreement has been made with the host in individual cases.
- Cancellation and no-show
3.1 Cancellation or a no-show without a declaration of cancellation shall only be free of charge for the guest if the host has granted the possibility of free cancellation in the form of a general notice or a special agreement and the declaration of cancellation is received by the host within the specified period.
3.2 In the event of withdrawal or non-arrival of the guest without notice of withdrawal, the host's claim to payment of the agreed price of the stay, including the catering portion and the fees for additional services, shall remain in force.
3.3 The Host shall endeavor to find another use for the accommodation in the ordinary course of business, without obligation to make any special efforts and taking into account the special character of the booked accommodation (e.g. non-smoking room, family room, vacation apartment).
3.4 The host must allow other occupancy and, if this is not possible, saved expenses to be taken into account.
3.5 According to the percentages recognized by case law for the assessment of saved expenses, the guest must pay the following amounts to the host, in each case in relation to the total price of the accommodation services (including all ancillary costs), but without taking into account any taxes for tourist tax:
Cancellations up to one day before arrival will be accepted free of charge, otherwise we reserve the right to charge 80% of the booked services.
3.6 The guest expressly reserves the right to prove to the host that the expenses saved are significantly higher than the deductions taken into account above or that the accommodation services have been used for other purposes. In the event of such proof, the guest is only obliged to pay the correspondingly lower amount.
3.7 The conclusion of travel cancellation insurance is strongly recommended.
3.8 In the event of direct booking with the host, the declaration of withdrawal must be addressed exclusively to the host, not to local tourist offices or other intermediaries, and should be made in writing in the interest of the guest.
- Payment
4.1 After conclusion of the contract (receipt of the booking confirmation or acceptance of a binding offer), the Host may request a deposit of up to 20% of the total price of the stay per person.
4.2 The total price of the stay, including all additional costs, is due for payment to the host on the day of departure, unless otherwise agreed.
4.3 The host may issue an interim invoice for stays of more than one week, which is due for payment immediately.
4.4 Unless expressly stated or agreed otherwise in individual cases, payments may only be made in cash, not by credit card, EC card or bank transfer. Payments cannot be made in foreign currencies.
4.5 If the guest does not make an agreed down payment or does not make it in full despite a reminder from the host setting a deadline, the host shall be entitled to withdraw from the contract with the guest and charge the guest with withdrawal costs in accordance with Section 3 of these terms and conditions, provided that the host is willing and able to provide the contractual services and provided that the guest has no statutory or contractual right of retention.
- Limitation of liability
5.1 The liability of the host arising from the accommodation contract in accordance with § 536a BGB for damages that do not result from injury to life, limb or health is excluded, unless they are based on an intentional or grossly negligent breach of duty by the host or a legal representative or vicarious agent of the host.
5.2 The host is not liable for service disruptions in connection with services that are recognizably provided to the guest during the stay as third-party services (e.g. sporting events, theater visits, exhibitions, etc.). The same applies to third-party services that are already arranged together with the booking of the accommodation, insofar as these are expressly identified as third-party services in the advertisement or booking confirmation.
- Obligations of the guest; bringing pets
6.1 The guest is obliged to observe any house rules or farm rules that have been made known to him or for which there was a reasonable possibility of knowledge due to corresponding information.
6.2 The guest is obliged to notify the host immediately of any defects and faults and to demand remedial action. A notification of defects that is only made to the SBS is not sufficient. If the notification of defects is culpably omitted, the guest's claims may lapse in whole or in part.
6.3 The guest may only terminate the contract in the event of significant defects or disruptions. The guest must first set the host a reasonable deadline for remedial action as part of the notification of defects, unless remedial action is impossible, is refused by the host or the immediate termination is objectively justified by a special interest of the guest recognizable to the host or the continuation of the stay is objectively unreasonable for the guest for such reasons.
6.4 Pets may only be taken along and accommodated in the accommodation in the event of an express agreement to this effect, if the Host provides for this possibility in the advertisement. Within the scope of such agreements, the guest is obliged to provide truthful information about the type and size of the pet. Violations of this may entitle the host to extraordinary termination of the accommodation contract.
- Choice of law and place of jurisdiction
7.1 The contractual relationship between the guest and the host shall be governed exclusively by German law. The same applies to other legal relationships.
7.2 The Guest may only sue the Host at the Host's registered office.
7.3 The domicile of the guest shall be decisive for legal actions brought by the host against the guest. For legal actions against guests who are merchants, legal entities under public or private law or persons who have their place of residence/business or habitual abode abroad, or whose place of residence/business or habitual abode is not known at the time the action is brought, the place of jurisdiction shall be the registered office of the host.
7.4 The above provisions on the choice of law and the place of jurisdiction shall not apply if and insofar as applicable, non-mandatory provisions of the European Union or other international provisions are applicable to the contract.
General Terms and Conditions of the company Landgasthof | Café Gut Ahe - Online voucher order form
With the Consumer Dispute Participation Act (VSBG), which came into force at the beginning of the year, hotels that offer the possibility of online booking on their website are obliged to provide information in the imprint about online dispute resolution in consumer matters (ODR Regulation).
The following link will take you to the European Commission's online dispute resolution platform:
Landgasthof | Café Gut Ahe does not participate in voluntary dispute resolution proceedings before a consumer arbitration board. Nevertheless, we are obliged to provide you with the contact details of the competent body:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Str. 8, 77694 Kehl, Phone: +49 785179579 40, Fax: +49 7851 79579 41 Internet:
E-Mail:
- 1 Validity vis-à-vis entrepreneurs and definitions of terms
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
(2) "Consumer" within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.
- 2 Conclusion of a contract, storage of the contract text
(1) The following provisions on the conclusion of a contract apply to orders placed via our website www.GutAhe.de
(2) If the contract is concluded, the contract is concluded with
Landgasthof | Café Gut Ahe
Verena Hermes
Ahe 1
57399 Kirchhundem
Value added tax identification number in accordance with §27 a of the Value Added Tax Act: DE 310 791 966
responsible.
(3) The presentation of the orderable vouchers on our website does not constitute a legally binding contractual offer on our part, but only a non-binding invitation to the consumer to order a voucher. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received via our online voucher order form, the following regulations apply:
The consumer submits a binding contractual offer by successfully completing the order procedure provided in our online voucher order form.
The order is placed in the following steps:
1) Selection of the desired voucher
2) Entering the personal data
3) "Option" message
4) Accept the privacy policy
5) Confirmation "I am not a robot"
6) Binding submission of the order (binding voucher order)
Before submitting the binding order, the consumer can return to the website after checking their details by pressing the "Back" button in the Internet browser they are using and cancel the order process by closing the Internet browser. We confirm receipt of the order immediately by means of an automatically generated e-mail ("order confirmation"). With this we accept your offer.
(5) Storage of the contract text for orders via our online voucher purchase
We will send you the order data and our GTC by e-mail. You can also view the GTC at any time at . For security reasons, your order data is no longer accessible via the Internet.
- 3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Any shipping costs are added.
(2) The consumer has the option of payment in advance and PayPal.
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.
(4) Limitation of the voucher services
The vouchers have no validity period.
(5) Exchange of vouchers, cash payment of vouchers
The exchange of service vouchers for services other than those described in the voucher from the Landgasthof | Café Gut Ahe offer is generally possible. In the case of value vouchers, the service is freely selectable. A cash payment of the value of the voucher is generally not possible.
- 4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch within 2 days.
(2) If the consumer has chosen to pay in advance, we will not dispatch the goods before receipt of payment.
- 5 Retention of title
We reserve title to the goods until the purchase price has been paid in full.
Return policy
Right of return
You can return the goods received without giving reasons within 14 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations under § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline.
In any case, the return shipment shall be at the customer's expense.
The return shipment or the return request must be sent to:
Landgasthof | Café Gut Ahe
Verena Hermes
Ahe 1
57399 Kirchhundem
E-Mail:
Phone +49 (0) 2723/92530
Sales tax identification number according to §27 a sales tax law: DE 310 791 966
responsible.
Consequences of return
In the event of an effective return, the services received by both parties must be returned and any benefits derived must be surrendered. In the event of deterioration of the item and for benefits (e.g. benefits of use) that cannot be returned or can only be returned in part or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item if the deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store, for example. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of the return policy
- 7 Contract language
The contract language is exclusively German.
Status of the GTC Oct 2023